In this age of automation, it is tempting to rely on technology solutions to ease the burden of coding operations. And that’s OK; that’s the purpose behind the many extremely valuable coding and documentation tools available from many EMR applications.

However, I’d like to offer one caveat: Please don’t allow confidence in technology to detract from the value of self-audits. Technological aids don’t render coding and billing audits obsolete. As advantageous as some coding tools are, ongoing self-evaluation remains the single best way to ensure optimal coding practices – those that garner appropriate reimbursement while also protecting against payer investigations.

Take, for instance, evaluation and management visits (otherwise known as E/M services). They are the lifeblood of many practices, yet they still account for a significant portion of the errors found in Medicare’s Comprehensive Error Rate Testing (CERT) audits. Perhaps that accounts for certain E/M services remaining on the Office of Inspector General (OIG) Work Plan for 2010. Read the rest of this entry »